Frequently asked questions

The questions we hear most, answered plainly. Anything else — just ask.

How do I actually order?

Send an inquiry through the contact form, or email us directly. Your coach reaches out, usually within one business day, for a conversation about your goals and any questions you have. She then sends you a health intake form, which goes to our care team. The care team follows up with you to prescribe your protocol, and we confirm pricing before anything ships. No accounts, no checkout.

How do I know the products are genuine?

Every batch is independently assayed for identity and purity by an ISO-accredited lab, and certificates of analysis are available on request. See Sourcing & testing for the full chain of custody.

Are peptides safe?

We recommend involving your physician with any protocol, particularly alongside prescription medication. We will happily share the research behind any protocol so you and your physician can make an informed decision.

Do you help with dosing?

Yes. Our care team prescribes your starting protocol from your health intake form and follows up with you, and your coach checks in as you begin. Your dose and cadence are adjusted with you as your response becomes clear.

How do reorders work?

Message your coach when you’re ready. Every reorder starts with a new health intake form, so the care team can see whether anything has changed, such as your health, your medications or your goals, before they renew your protocol. We then confirm current pricing and ship.

Do you ship internationally?

Currently we fulfill US orders only, so cold-chain integrity stays within our control.